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Inactive User's avatar
Inactive User
Not applicable
6 years ago

Communty Text - Users email textkey?

We use the Mod Tools > Escalation feature to route topics to our ticketing system via email. When a topic is escalated, a banner is shown in the topic so other staff members are aware. Right now the...
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AndrewF's avatar
AndrewF
Khoros Oracle
6 years ago

Looks like we support {0} through {3}, which correspond to:

  • target — something like "Zendesk" or "MicrosoftDynamics"
  • resultId — ID of the escalation
  • escalationDate
  • agentLogin

The default key uses them all:

 

# Details												= This topic was escalated to [CRM System Id] [number] on [date] by [user].
escalation.message-status.summary						= This ${general.thread} was escalated to {0} {1} on {2} by {3}.

 

For now, we can't support the email address.

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