Communty Text - Users email textkey?
We use the Mod Tools > Escalation feature to route topics to our ticketing system via email. When a topic is escalated, a banner is shown in the topic so other staff members are aware. Right now the...
Forum Discussion
Looks like we support {0} through {3}, which correspond to:
- target — something like "Zendesk" or "MicrosoftDynamics"
- resultId — ID of the escalation
- escalationDate
- agentLogin
The default key uses them all:
# Details = This topic was escalated to [CRM System Id] [number] on [date] by [user].
escalation.message-status.summary = This ${general.thread} was escalated to {0} {1} on {2} by {3}.
For now, we can't support the email address.
