Thank you, DanR! Unfortunately the link in the case email I just received isn't working for me. I do have case portal access. Not sure if it's some weird edge case or if the link in the email generally doesn't work!
Pasting the text of the email too, in case it's useful:
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Case Number: 00190539
Case Subject: Re: Error when searching
Link to Case (If you have Case Portal Access): View Case in Portal
Most recent update:
[Recipients: communityhelp@lithium.com, Caroline Sekar]
Hi Caroline,
I heard back very quickly from the team, the fix will be deployed in our 19.4 release.
This should be deployed around mid May.
I'll let you know once that's deployed so then we can test it out and make sure that you can then use the search without any errors again.
Regards,
Steve
Caroline,
Thanks for letting us know. I'll have the team diagnose that issue right away. Thanks.
- StevenT7 years agoKhoros Alumni (Retired)
Hey CarolineS
Ah I see where the issue lies with this, it's because the issue was related to the Khoros Community (Lithosphere) so the account record was linked to our own internal account record.
I've made the change to your community so then you're able to see the record.
Would you mind testing it out and letting me know if you're now able to access the case?
- CarolineS7 years agoBoss
Ah yes, all good now! So the link to the case in case emails isn't broken after all, just a weird edge case. Thank you!
- StevenT7 years agoKhoros Alumni (Retired)
That's correct, was something completely different 🙂
Hopefully the link is now working for you!
Let me know if you have any other issues with that link.
- lilim6 years agoBoss
Looks like the link is missing again. 😥