StevenT
7 years agoKhoros Alumni (Retired)
Hey CarolineS
Ah I see where the issue lies with this, it's because the issue was related to the Khoros Community (Lithosphere) so the account record was linked to our own internal account record.
I've made the change to your community so then you're able to see the record.
Would you mind testing it out and letting me know if you're now able to access the case?
CarolineS
7 years agoBoss
Ah yes, all good now! So the link to the case in case emails isn't broken after all, just a weird edge case. Thank you!