Hey, so sorry for the delay! This got reviewed and brought up as feedback a few months back, but I lost the thread during the holidays. My sincerest apologies.
We're planning to move the location of the button just for Atlas, so that it that won't affect where it appears in our products. This should take effect within the next week, pending some testing.
In case it helps you do the same, you can make a copy of the theme in your Khoros Care instance and customize it to the position you want, then apply the theme to the rule that corresponds to the website domain. Details on how to do that here (and it's easy to do, huzzah!).
Should just be about editing the bottom value in this iframe positioning from 0 to:
@media only screen and (max-width: 767px), only screen and (max-height: 667px) {
iframe#web-messenger-container {
bottom: 48px;
right: 0;
}
}
Source: Tried it out in my browser's web developer :P
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