Inactive User's avatar
Inactive User
3 months ago
Status:
Declined

Case Portal Account View Does Not Include Case Submitter

I'm finding it difficult to locate cases opened by other individuals in my organization because the view no longer shows the name or email of the individual who submitted the case.  

Would really like the name or email address to be available in the view.  Email vs. Portal in the view is not particularly useful, perhaps it could replace that?

UX and UI

4 Comments

  • BlakeH's avatar
    BlakeH
    Khoros Staff
    2 months ago

    Appreciate you sharing this, Inactive User​ (and sorry for the delay in response). Since it applies to the core product versus Atlas specifically, I'm going to go ahead and mark it as Declined, but feel free to link to this thread when passing the idea long to your CSM or account rep.