Every time I attempt to update my email address, I save and it says it was successful - but the old email address is still there. My new email address is a gmail account - is that causing the problem...
AndyK wrote: Thanks for flagging, you should now be able to update your email.
Yes, I was finally able to update. Thanks! 👍
ComcastJessie wrote:This has been an on-going issue in our community for years. If a user attempts to change their email address it will work until they log out of the platform. We even had difficulty when attempting to change employee emails for a recent SSO project. I am afraid this may not just be an issue in this community but many Khoros communities.
Luckily we have eliminated the ability for our customers to change their own forum email address as we have now tied to their internal accounts, but it is still happening.
I used to manage a community that had the same issue. We had to hide the option to change username and email address on the Khoros side. However, if users changed this info in our main system, it wouldn't update on the community side until they logged in again. This caused some issues as well. Sounds like that's what's happening in your community as well. 🤔