Once a conversation is Closed or Assigned (Claimed by another agent), allow Any/All agents who are unassiged to Block Author from the Conversation menu. An even more beautiful experi...
Hi LoriCastillo, appreciate the product feedback here. Since this idea is not Atlas-specific, but a general product enhancement idea, I'm going to go ahead and mark it as Declined for Atlas specifically. However, you're absolutely welcome to link to this thread \when passing the idea along to your CSM or account rep.