Hi, On Tuesday I was almost totally ignorant of SCRM and all that it portends for business. Yesterday, out of curiosity, I signed up for the Virtual Summit, and was amazed at what I learned. So...
If you're looking for general Lithium product terms, we have these glossaries.
Glossary of common Lithium terms
Glossary of common Lithium Response terms
If you're looking at more global SCRM terms, it would help to have a some more clarification in your request.