You know what would be really cool? If I could submit a support case without getting the absolutely unhelpful "your post couldn't be submitted because of invalid html code" error.
First - why is it...
Upvoting this as we've seen this too when submitting a case. I would understand why this would happen if I had copied and pasted from another application but sometimes it's just on the new text I've added with the formatting readily available from the text editor.
I am going to post a new idea if there isn't one that those HTML error messages need to be more specific and actually highlight where on the text the error has occurred. It tells you in the error message it's highlighted the error but actually it never shows the error and it's just trial and error to get it to work unless of course you then hit the flood control restriction as you desperately try to get it posted. 😩