support@klout.com or @KloutSupport are both great places to receive support.
wittier - Sorry if you've ever had issues with our Twitter support not being responsive. Unless there is a widespread issue that we plan to address with a single Tweet by the handle, we do work to respond to any support request directed to the handle. But I will be sure to look into this to ensure there are no process gaps. If you find you're not receiving responsiveness from @KloutSupport, please feel free to send me a direct private message on here anytime.
JeffS. Thanks again for responding.
Sending you a direct message didn't turn out to be so easy.
Copying below my message from the "Guide" page on how to get myself sufficient permissions to send you a message.
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I was invited by Lithium staffer JeffS to sent him a direct message on the system in regard to this thread.
I opened JeffS's profile
https://community.lithium.com/t5/user/viewprofilepage/user-id/197
and looked for a place to send a message. Didn't find it.
I went back to the forum and mousedover the gear-shaped settings icon on his post. Not there.
I found it by mousingover his icon in the thread. "New Message"
Clicking that I was taken to a page that said I don't have sufficient permissin on this site to do that. I could send an email to lithium or access this guide.
I remembered that there was an email I had received "Welcome to the Lithium Community" and wondered if I needed to verify my email. Turns out I did.
Note to Lithium: When you send out an email requesting an action, the Subject should be "Action needed: Please verify your email address" (action oriented) rather than "Welcome to the community" (doesn't prompt user to open it and do something).
So, here I am at your Guide page. I used Find on Page to search for info about Messages. Didn't find it. So what exactly do I need to do?