Just had a question about Klout, but can't find a space here on the LithosphereLithium Community to post it. I would appreciate any points since Bing didn't know anything about a Klout Community else...
support@klout.com or @KloutSupport are both great places to receive support.
wittier - Sorry if you've ever had issues with our Twitter support not being responsive. Unless there is a widespread issue that we plan to address with a single Tweet by the handle, we do work to respond to any support request directed to the handle. But I will be sure to look into this to ensure there are no process gaps. If you find you're not receiving responsiveness from @KloutSupport, please feel free to send me a direct private message on here anytime.
JeffS,
Thanks again for your offer to help. Since I can't send direct messages without emailing for permission to do so (silly at best), here is the latest question I had for @kloutsupport that remains unanswered.
https://twitter.com/wittier/status/591618297902276608
hi @KloutSupport why is my @instagram not posting to my @klout Measure page ..........again?
Long form: The Klout.com/measure page shows activity by network on tabs. Often the data from IG on my page is many days behind.
Currently mine says data was pulled on Apr 26, at 7PM (normal). but the latest activity displayed is dated April 22.
@kloutsupport didn't respond when I asked about this on April 9 (same issue, earlier date) and on Apri 24.
https://twitter.com/wittier/status/586326430809726976
https://twitter.com/wittier/status/586326647512686592
https://twitter.com/wittier/status/586192187739758593
Another user reported similar issue
https://twitter.com/GiuseppeLaSpina/status/586191216133464065
Although most users I've checked with have normal IG tabs on Measure page: latest activity is from yesterday.
Hi wittier ,
Apologies for the miscommunication earlier - as you had just signed up, you were not permitted to send private messages at that point. That should be taken care of now though.
Thanks for the additional detail and so sorry you didn't get a response to some of those previous questions/issues. We often see a flood of non-support issues directed to the handle, but I will work with the team to ensure we correct this and aren't missing any actual support queries.
As an alternative means of contact, you can create a ticket through the Klout Support Portal here or by emailing support@klout.com.
Best regards,