JeffS
11 years agoLithium Alumni (Retired)
Hi wittier ,
Apologies for the miscommunication earlier - as you had just signed up, you were not permitted to send private messages at that point. That should be taken care of now though.
Thanks for the additional detail and so sorry you didn't get a response to some of those previous questions/issues. We often see a flood of non-support issues directed to the handle, but I will work with the team to ensure we correct this and aren't missing any actual support queries.
As an alternative means of contact, you can create a ticket through the Klout Support Portal here or by emailing support@klout.com.
Best regards,
wittier
11 years agoExecutive
Thanks for your helpful responses JeffS.
Direct messages are now turned on.
- wittier11 years agoExecutiveI got a response from Klout which said that they knew about the problem and hoped to fix it some time but didn't know when. And they're so sorry. They didn't say why they hadn't replied at @kloutsupport.