Claudius's avatar
Claudius
Boss
11 years ago
Status:
Resolved

Where to ask questions about Klout?

Just had a question about Klout, but can't find a space here on the LithosphereLithium Community to post it. I would appreciate any points since Bing didn't know anything about a Klout Community else...
Forums
wittier's avatar
wittier
Executive
10 years ago

msmir My IG was connected to KL but it wasn't posting actitvity for many days on my KL IG activity tab.

 

The solution (has worked twice for me) is:  

Log on to KL.

Disconnect IG.

Log OUT of KL.

Log IN to KL

Reconnect IG to KL

Wait up to 3 days.

 

(Note that it's not just disonnect/reconnect IG.  The log out and back in is important.)

 

I"m not suggesting this is your problem with FB today.  Some days the data from FB just doesn't show up.  Happened to me recently and I believe that is out of our control.  

 

KL is at the mercy of FB API and sometimes FB just doesn't deliver...or worse yet FB changes the rules, which KL has trouble with because it's hard to keep scores consistent when FB changes the data it's delivering.

cindycapo's avatar
cindycapo
Champion
10 years ago

Yess, KenDanieli, I agree, Facebook is the problem with Klout, as we have seen over and over.. They dont make it easy for them... 

  • wittier's avatar
    wittier
    Executive
    10 years ago

    Yes cindycapo and since facebook is the most important network, it makes a big impact if the data terms change.

  • wittier's avatar
    wittier
    Executive
    10 years ago

    I just checked out your profile at Klout cindycapo  https://klout.com/#/user/cindycapo

    and they have that problem with profile highlighs from FB being blurred.  

    It doesn't make much sense since you'd think Klout would want people to be proud of their profiles... but after I've posted nice pictures on FB I don't want my KL profile to be full of blurry pics.  

    they don't look so blurry here because they're shrunk. but on my 17" screen they're a mess. 

     

    klc.png


    klc.png
  • cindycapo's avatar
    cindycapo
    Champion
    10 years ago
    I see that @wittier, yes, Facebook is barely recognisable on our pages, and it is our HIGHLIGHTS page, our BEST moments..
  • wittier's avatar
    wittier
    Executive
    10 years ago

    yes @cindycapo , i'd love to show off the profile but no chance of that with all blurry images.  we'll see cindycapo 

  • StevenT's avatar
    StevenT
    Khoros Alumni (Retired)
    10 years ago

    Hi everyone,

    Thanks for raising these issues, but we'd like to remind you that this is not the appropriate channel to receive Klout support or provide feedback on Klout features. The Lithium Community is here to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Lithium platform.

    Please use the Klout portal to log a ticket if you wish to report issues or provide feedback about Klout so the appropriate team can review and address your concerns.

    As our community can't be of anymore help, we're going to lock this thread. Please make sure you review our community guidelines if you haven't seen them yet.

    Thanks!