2021 Customer Awards: Splunk - Rookie of the Year

Company: Splunk

Company background: Splunk is the world’s first Data-to-Everything Platform designed to remove the barriers between data and action, so that everyone thrives in the Data Age. We’re empowering IT, DevOps and security teams to transform their organizations with data from any source and on any timescale. With more than 6,000 employees in 27 offices worldwide, we’re building a future where data provides clarity, elevates discussion and accelerates progress for innovators in IT, security, DevOps and more.

Contact: Bryan Jennewein

Title: Senior Director, Splunk Community

Related URLs: community.splunk.com

Kudos Category: Rookie of the Year

1. Describe your company and your organization.
Splunk is the world’s first Data-to-Everything Platform designed to remove the barriers between data and action, so that everyone thrives in the Data Age. We’re empowering IT, DevOps and security teams to transform their organizations with data from any source and on any timescale.

2. Why did you choose to invest in Khoros and what was your experience before making the switch from a previous solution or investing in new technology.
We wanted to help our entire community connect, collaborate, and share knowledge in every way, and Khoros, for us, represents our investment in modernizing our communities to enhance experiences, grow membership, increase support, foster education, and drive new ways of engaging.

3. What were your goals when investing in Khoros technology and what successes have you already experienced because of the investment? Please include metrics, if possible.
Grow our community membership and engagement; drive greater impact & ROI. In just our first 9 months, we saw 14mil+ page views, 7.3k+ new members, 8k+ topics, 22k replies, 2.6k solutions, and 7.4mil+ solution views plus 93k deflected cases saving us nearly $3mil.