Company: Autodesk
Entry Submitted by: Brian Kling
Program Manager, Community & Social Media (bkling)
Community: Autodesk Discussion Groups (http://forums.autodesk.com)
Lithy Categories: Be...
For the NPS chart above, all data points are trending upward, which is a good thing :smileyhappy:
The yellow trendline is for the Community data. Note also that it jumped by 34% in Q4, which is when we launched our Social CRM (Lithium & Salesforce) integration (Oct 2011)!