Company: TalkTalk Group
Entry submitted by: Stephen Fell (Fellsteruk) Senior Online Engagement & Content Manager
Community: TalkTalk Community (http://community.talktalk.co.uk)
Lithy categ...
Very nice article. I would only like to know in which time period you have achieved the improvements.
And how do you measure the call reduction? 107k€ call reduction seems relatively low actually - depending of course on the time lenght....