Company: Telstra
Entry submitted by: Karen Le (kazwalla) Head of Social Media, Telstra Digital, and Yannick Pierre (Yannick_P) Digital Community Manager
Community: Telstra CrowdSupport (http:/...
I will happily state that this would be one of Telstra's better moves implementing such a service!
I think it great that there's a company willing to supply an active support base/portal for there customers. I would like to add, it pleases me there's the ability for other customers that are willing to donate there time and money to share there knowledge and internet searching skill to better the community and with the bonus of an expert telstra team all the more willing to help out, it's surely a winner for the customer needing the support.
Having Telstra members on a forum helping there customers with there concerns will always yield a great result.