Company: Telstra
Entry submitted by: Karen Le (kazwalla) Head of Social Media, Telstra Digital, and Yannick Pierre (Yannick_P) Digital Community Manager
Community: Telstra CrowdSupport (http:/...
This is a prime example of how to engage a community to grow support, and utilise the knowledge and willingness of the broader user. Telstra encourage contributors in a meaningful way, and a consistent growing core of contributors enjoy sharing and helping, and as with those commentators above, I've had messages from those I've helped, and I've sent messages of appreciation, publicly and privately to those who have helped me. Also, the positive use of the Kudos system is a prime example of how to encourage contributions.