Company: Telstra
Entry submitted by: Karen Le (kazwalla) Head of Social Media, Telstra Digital, and Yannick Pierre (Yannick_P) Digital Community Manager
Community: Telstra CrowdSupport (http:/...
Kazwalla Great to see how engaged your community is and the strong relationship your customers are building with you and with each other. The mobile first initiative is awesome, as is the way you've incorporated community into your company DNA. Since launching these initiatives, have you seen an increase in customer satisfaction as you hoped?