Company: Telstra
Entry submitted by: Karen Le (kazwalla) Head of Social Media, Telstra Digital, and Yannick Pierre (Yannick_P) Digital Community Manager
Community: Telstra CrowdSupport (http:/...
I have to say that Telstra's Crowd Support program/site has only been getting stronger as time goes by. Other carriers have since followed suit with similar programs but Telstra were the first, and seem to me to be the leader in the area.
Their staff actively engage with customers, and potential customers. They support members to support each other. They take an honest and active role in the community.
Rather than simply launching the site and assigning a few staff to watch over it, Telstra are constantly looking for ways to improve the service.
For me, it's been a pleasure being a member of the site helping others since it's launch, and also dealing with the staff who run the site.