Company: Vodafone Espana
Entry submitted by: Zaira Pérez (Zperezp) Specialist, Self Management Channel
Community: Foro Vodafone (http://foro.vodafone.es)
Lithy category: Support Savings MV...
Hi,
We are currently bringing in Lithium and very much interested in how to measure the benefits Lithium generates. Very interesting to read your article on your activities.
What I am very much interested in is how you measured call deflection based on community ("deflect call volume by over 1.6m total calls")? Is there any information you could share here - also in relative terms -> so how much percent of the total call volume does this refer to?
Rgds,
Ingrid