Company: Nextbit
Contact: Kay Linayao (Program Manager, Community and Social Media)
Community: The Nextbit Community
Lithy category: Excellence in Customer Satisfaction
Nextbit has created the only cloud-first, design-forward smartphone for anyone who wants to be freed from the limits of today’s mobile technology.
Nextbit was founded in 2013 by early Android veterans Tom Moss and Mike Chan, and is based in San Francisco. In order to produce a high-end, groundbreaking phone that would surmount common smartphone shortcomings, Moss and Chan brought on former HTC design lead Scott Croyle, best known for designing the iconic HTC One M7 and M8. Croyle was hired in 2014 and serves as Chief Design and Product Officer. The team has developed an elegant, cloud-first Android smartphone that will extend the storage capabilities of the phone beyond what the specifications currently allow, designed from start to finish in San Francisco.
Nexbit investors include Google Ventures and Accel Partners.
Our customer satisfaction initiatives
As a startup, we launched in February 2016 (just a few months ago). With the tools that we have, we base our customer satisfaction on community sentiment, sense of community, and top contributor nominations (quality referrals).
Focusing on scaling support
We are focused on scaling support through peer-to-peer support. Our vision for community: the first place users go for excellence in customer service.
Our metrics
Our customer satisfaction results are focused on sentiment, decreased customer complaints, and traffic to our store.
We’ve seen these exciting results in the first two months of launching our community:
- 21,144 Unique Visitors
- 79,714 Visits
- 12,867 Posts
- 531,186 Page Views
- 7,328 Kudos given