Email Templates - User Guide Overview
This guide covers how to view, customize, create, and manage email templates in Khoros Aurora communities
Overview
Every community action - a registration, a mention, a solved question - generates an email. These emails are the thread that keeps pulling members back. Email templates give you control over what those emails look like and say, so every touchpoint reflects your brand and drives the behavior you want.
Your platform comes with 35 system templates across 10 categories. These system templates are already active - they send automatically through the legacy flow and cannot be turned off. The Email Template Designer lets you create branded versions of these templates and create entirely new templates from scratch.
|
Capability |
Description |
|
35 System Templates |
Pre-configured templates across Authentication, Events, Engagement, Moderation, Membership, Subscription, Post, Integration, Admin, and Rules |
|
Visual Editor |
Point-and-click builder with Text, Photos, Button, Divider, Spacer, and Footer blocks |
|
Template Variables |
Dynamic placeholders (e.g., {userLogin}, {communityTitle}) auto-populated at send time |
|
Canvas Backgrounds |
Solid color or gradient backgrounds with preset swatches and hex code input |
|
Desktop & Mobile Preview |
Toggle between desktop and mobile views before publishing |
|
Versioning |
Create multiple versions, test drafts, and promote when ready |
|
Send Test |
Send a test email to your admin inbox before publishing |
|
Orchestrator Integration |
Trigger custom templates via Rules with event-based triggers and conditions |
|
Note: All 35 system templates are already sending emails via the legacy flow. The Email Template Designer is for creating branded versions - nothing is broken if you have not activated any templates yet. |