Moderation: Appeals System
When enabled, users see an "Appeal Decision" button on rejected content, and moderators see an Appeals tab in Manage Content. Enable appeals to provide accountability for AI decisions, catch false positives, build user trust, and gather data on AI accuracy. You might skip it during the testing phase or in small communities where direct moderator contact is preferred. Active appeals can be found under the Appeals tab, next to the Moderation Tab, under Manage Content
Restrict to AI-Only Appeals:
OFF (default) allows users to appeal any rejection by AI or human. ON restricts appeals to AI-moderated content only; human moderator decisions are final.
Maximum Appeals Per Message:
Default is 1. When the limit is reached, the "Appeal Decision" button is hidden. Start with 1, this is typically sufficient and prevents abuse.
Appeal Response Templates
Settings > Moderation > Appeals > Customize Appeal Response Templates
Customise the emails users receive at each stage. At minimum, customize the Submission Confirmation to set realistic expectations about review timing.
|
Template |
When sent |
|
Submission Confirmation |
Immediately after submission |
|
Appeal Approved |
When moderator approves the appeal |
|
Appeal Rejected |
When moderator rejects the appeal |
Configurable placeholders (you fill in):
[support_contact], [SLA_timeline], [guidelines_link], [user_name], [message_subject], [appeal_reason], [original_rejection_reason], [review_date], [reviewer_notes]