Knowledge Base Article

Reporting Spam

No one likes spammers, including the Khoros Community team! Here are some methods for reporting spam on our community.

Spam in Private Messages: Did you receive a suspicious Private Message from another user? To report this issue to our team, click on the gray three-dot menu at the right side of any message and choose Report Message, and we'll handle the abuse as soon as possible. Please include the username and content of the message you received.

Spam in Posts: If you spot a forum post, question, or blog comment that appears to be spam, please flag it to the Khoros Community team by clicking the grey gear icon at the top right of a post and select "Report". Be sure to note that the post appears to be spam.

Thanks for your help in keeping the Khoros Community spam free!

If you are looking for information on how to handle spam on your own community, we recommend that you read our Tips on combatting spam and check out our documentation on the new spam management tools.

Please note you'll need to be a customer or partner to view these articles, including having the respective roles on Atlas. Reach out to communityhelp@khoros.com for assistance.

Updated 4 months ago
Version 12.0
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7 Comments

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  • Liam's avatar
    Liam
    Expert
    12 years ago

    Oh goody, do you normally have a Spam problem? Nice article :)

  • sp3ctr4l's avatar
    sp3ctr4l
    Helper
    11 years ago
    Hi I can't access the SPAM overview link - it says I do not have permissions. Please help
  • JulieH's avatar
    JulieH
    Lithium Alumni (Retired)
    11 years ago

    Hi sp3ctr4l,  the spam overview and other documentation require customer or partner access to view. To request access, please email us and include your full name and company and we'll help get you sorted.

     

     

  • carnould's avatar
    carnould
    Ace
    8 years ago

     Hi,

     

    JohnD  Can you customize the text "Report inappropriate content" to say something different?  

     

    We are looking to our users to help identify and flag old or inaccurate content....this feature is great but we would like to replace the word "inappropriate".

     

    Thanks,

     

    Christine

     

  • carnould's avatar
    carnould
    Ace
    8 years ago

    Could not like the comment so "That is perfect - thank you!!"

     

    Christine

  • CarolineS's avatar
    CarolineS
    Boss
    6 years ago

    Hi team! I've noticed a strange UI thing with the new Khoros theme which made it difficult for me to report spam - the "options / three-dot" menu doesn't appear until you actually hover over the post in question. This is super confusing and makes it even harder to know how to report spam.

    See little movie that hopefully explains what I mean.