Email Template - Template Reference
Below is the full inventory of all 35 system templates organized by category. All templates are still being sent via the system template through the legacy flow.
Authentication (4 templates)
|
Template |
Description |
|
Email Change Confirmation |
Sent when a user requests to change their email address. Contains a verification link. |
|
Email Verification |
Sent to verify a user’s email address during or after registration when the user clicks on “Resend verification email”. |
|
Registration Confirmation |
Confirms a new user’s registration and requests email verification. Contains a verification link. |
|
Forgot Password |
Password reset email sent when a user requests to reset their credentials. |
Events (4 templates)
|
Template |
Description |
|
Event Invitation Private Message |
Private message invitation to an event, sent directly to specific users. |
|
Event Calendar Invitation |
Calendar invitation allowing users to add the event to their calendar app. |
|
Event Reminder |
Reminder sent before an upcoming event. |
|
Event Invitation |
General invitation to an event sent to targeted community members. |
Membership (6 templates)
|
Template |
Description |
|
Membership User Request |
Notifies group owners when a user requests to join a group. |
|
Membership Invite Request |
Invitation to a specific user to join a group. |
|
Membership Invite Member |
Email when an admin directly adds a user to a group. |
|
Membership Deny Request |
Notification that a group membership request was denied. |
|
Membership Approve Request |
Notification that a group membership request was approved. |
|
Invited User Registration |
Registration invitation for users invited to join the community by an admin. |
Admin (3 templates)
|
Template |
Description |
|
Import Role |
Admin notification for role import operations (bulk user management). |
|
Community Upgraded Notification |
Admin notification when the community platform has been upgraded. |
|
Community Restarted Notification |
Admin notification when the community has been restarted. |
Integration (1 template)
|
Template |
Description |
|
Salesforce Integration Notification |
Notification for Salesforce integration events (e.g., sync status, errors). |
Post Templates (3 templates)
|
Template |
Description |
|
Message Post Confirmation |
Email after a user with an unverified email tries to publish or comment on content. |
|
Co-Author Notification |
Notification for when a user is added as a co-author for an article. |
|
Content Workflow Notification |
Notification for when a user submits a draft for review, as well as revision notes. |
Moderation (4 templates)
|
Template |
Description |
|
Moderator Notification |
Email sent to moderators about new abuse report. |
|
Message Move Notification |
Email informing a user a post they are following was moved. |
|
Message Edit Notification |
Email informing a user a post they are following was edited. |
|
Message Deletion Notification |
Email informing a user a post they are following was deleted. |
Engagement (9 templates)
|
Template |
Description |
|
Private Message Notification |
Notification of a new private message. |
|
Mentions |
Notification when a user is @mentioned. |
|
Content Mentions |
Notification when a user is mentioned within content. |
|
Solution to Question |
Notification that a solution was posted to a question that the user was following. |
|
Answer Accepted as Solution |
Notification that a user’s reply was accepted as the solution. |
|
Accept as Solution Reminder |
Reminder to mark a reply as a solution. |
|
User Rank Change |
Notification when a user’s rank changes. |
|
Likes |
Notification when a user’s content receives a like/kudos. |
|
Award User Badge |
Notification when a user earns a badge. |
Subscription (1 template)
|
Template |
Description |
|
Immediate Notification |
Immediate email notification for subscribed content (new replies, updates). |