Orchestrator rules: custom templates by trigger
The 35 system templates handle standard notifications. The Orchestrator lets you go above and beyond by using Rules to send custom emails tied to specific triggers. Custom emails must be created in the Rules category in the Email Template Designer.
How it works: Create a Rule in the Orchestrator with a trigger, optional conditions, and a SEND_EMAIL action referencing a Rules custom template built in the designer.
Available triggers
|
S. No. |
Trigger |
|
1 |
User Registers |
|
2 |
User Email Verified |
|
3 |
Role Granted |
|
4 |
Group Join Request |
|
5 |
Topic Posted |
|
6 |
Topic Updated |
|
7 |
Topic Moved |
|
8 |
Topic Deleted |
|
9 |
Solution Accepted |
|
10 |
Expert Notification |
|
11 |
Clarification Nudge |
|
Note: Inactivity detection (e.g., “members who haven’t returned in 7 days”) and threshold-based triggers (e.g., streak milestones) are not yet available. The triggers above represent everything currently available. |
|
Category |
Sub-Categories |
Count |
|
Authentication |
Email Change Confirmation, Email Verification, Registration Confirmation, Forgot Password |
4 |
|
Subscription |
Immediate Notification |
1 |
|
Engagement |
Private Message, Mentions, Content Mentions, Solution to Question, Answer Accepted, Accept as Solution Reminder, User Rank Change, Likes, Award User Badge |
9 |
|
Moderation |
Moderator Notification, Message Move, Message Edit, Message Deletion |
4 |
|
Post Templates |
Message Post Confirmation, Co-Author Notification, Content Workflow Notification |
3 |
|
Membership |
User Request, Invite Request, Invite Member, Deny Request, Approve Request, Invited User Registration |
6 |
|
Events |
Event Invitation PM, Calendar Invitation, Event Reminder, Event Invitation |
4 |
|
Integration |
Salesforce Integration Notification |
1 |
|
Admin |
Import Role, Community Upgraded, Community Restarted |
3 |
|
Rules |
Custom rule-based templates via Orchestrator |
- |