Iris AI integrations: knowledge base, CRM, automation and data
Applies to: Iris AI. Last reviewed: November 2026.
Iris AI can connect to other systems your team uses. These integrations are optional and are set up on the Care tab of Admin, under Integrations. Your Customer Success Manager can help you plan them.
Knowledge base
Admin > KB Integrations. When your Khoros Community is connected, agents can search its knowledge-base articles from the KB tab of each case and share them in replies, and AI drafts can draw on that content. Connecting other knowledge sources is planned; ask your Customer Success Manager about options for your sources.
CRM: Salesforce and ServiceNow
Admin > CRM Integrations.
- Salesforce: agents see the customer's Salesforce contact and cases from within Iris AI, can create or link a contact, and can create or link cases. Iris AI can also be shown inside Salesforce.
- ServiceNow: creating and linking ServiceNow contacts and cases from Iris AI. The setup depends on your ServiceNow instance; talk to your Customer Success Manager.
Your Customer Success Manager confirms the exact features for your setup.
Automation and bots
For fully automated flows, such as a bot that answers common questions and closes the case, Iris AI can be connected to Khoros Flow. Talk to your Customer Success Manager about your use case.
Data out: exports, APIs and events
- Export Data in Analytics exports conversations, metrics and author data, once or on a schedule (Iris AI Analytics, dashboards and the Supervisor console).
- APIs: Iris AI offers APIs for programmatic access, used through an API User (Adding your team in Iris AI: users, roles and teams).
- Event Delivery: send events to your own systems by webhook.
Brand Messenger
Khoros Brand Messenger adds web and in-app chat to your inbox. It is set up from Admin > Social Connections, with its own settings in the Brand Messenger section of Admin.