2024 Khoros Holiday Production Freeze

To help with ensuring that we provide the best service possible with the appropriate resources, Khoros has annual holiday freezes for our infrastructure on the Khoros platform.

To limit changes that may cause business-impacting problems during Khoros company holidays, we have the following dates scheduled for the freeze.

2024 Freeze Schedule

November Freeze: Monday 11/25/2024 12:01am PT – Monday 12/2/2024 11:59pm PT

Winter Holidays Freeze: Monday 12/16/2024 12:01am PT – Wednesday 1/1/2025 11:59pm PT

What is the purpose of these events?

The main purpose of this exercise is to limit any changes that can cause business-impacting problems while we’re short-staffed during company holidays.

Outages and Severity 1 Issues

This does not impact our ability to manage outages or other severity 1 level issues.

What environments does a "freeze" affect?

Our infrastructure "freezes" are company wide and affect all Khoros products and applications internally, though overall impact for each product will vary. During these timeframes, no Production level changes (e.g.: infrastructure, manual plugin deployments, new launches, upgrades, etc.) will be approved or allowed to be executed.