2025 Khoros Holiday Production Freeze Schedule
To ensure we provide the best service possible and to minimize the risk of service disruptions during periods of high customer activity, Khoros implements annual freezes across all Khoros-managed production environments. These windows align with internal company holidays to ensure consistent coverage and reduce risk.
These company-wide freezes apply to all Khoros products and internal applications. During these periods, no production-level changes—such as infrastructure updates, plugin deployments, new launches, software releases, or upgrades—will be approved or executed.
2025 Freeze Schedule
Spring Holidays Friday 4/18 12:01 am PT - Monday 4/21/2025 11:59 pm PT
Juneteenth Wednesday 6/18 12:01 am PT - Thursday 6/19/2025 11:59 pm PT
Thanksgiving TBD November
Winter Holidays TBD mid-December - early January
Outages and Severity 1 Issues
This does not impact our ability to manage outages or other severity 1 level issues. To receive severity 1 support at any time, email outage@khoros.com. When contacting us, please include the nature of the service outage or security risk, a link to the impacted environment, and your contact information.
