Knowledge Base Article

Comprehensive Outage Information

What is a Severity 1 incident? A Severity 1 incident is a situation where the application is essentially rendered useless and prevents all, or the majority, of users from accessing or using the app...
Updated 6 years ago
Version 21.0
Outages
Tohuynh's avatar
Tohuynh
Contributor
9 years ago

Hi Support Team,

 

Can we have a WebEx session to discus the severity 1 incident process?  Since our IT team will support Cisco's Help Zone in coming weeks, we like to know on how to contact you via email, paging or other maintenance activities.

 

Feel free to reach out to me for any questions.

 

Thanks