Knowledge Base Article

Escalating Support Cases

Considerations before escalating In Khoros’ support case portal, you can set or change the "Customer Priority" field between low, medium, and high. When issues are urgent, changing the priority to ...

Updated 2 months ago

Version 13.0

Case Portal

Support

scottdennis

Mentor

5 years ago

I will just also add that the very few times I have had something approaching an emergency level I have submitted it with a highest priority ticket and also notified my TAM. In both of the situations I am thinking of Khoros support was on it and fixed the problem very quickly.