Knowledge Base Article

Escalating Support Cases

Considerations before escalating In Khoros’ support case portal, you can set or change the "Customer Priority" field between low, medium, and high. When issues are urgent, changing the priority to ...
Updated 3 months ago
Version 13.0
Case Portal
Support
MohammedF's avatar
MohammedF
Moderator
4 months ago

mbfpomar We’re sorry to hear you’re encountering this problem. To investigate further and find a resolution, could you please create a support ticket if you haven’t done so already? It would be helpful to include details like the instance URL, your username, and an example conversation in the ticket.