This doesn’t seem to be accurate anymore? No way we can see to escalate a case that had been ignored for weeks?
And unfortunately I cannot like this post... So I reply :) Same finding from my side - how can I escalate a case? How can it be, that a case doesn't get any updates for days, when it is about a core function (posts don't get ingested properly) from KC? Will try it now via our CSM.
Edit: Seems I had not seen this part: "outage@khoros.com" - so we need to write mails now to escalate. Well then, better than nothing. Will try that.
