Knowledge Base Article

How do I close a support case that's been resolved?

When you have an open support case, you will be able to see a new button on the case details page with the option to Close case. Once you are happy that your support case has been ...

Updated 6 years ago

Version 3.0

Boss

6 years ago

Heya StevenT , this is great feature!

One request, is it possible to add a dialog box so we could enter a reason why its being closed for tracking purposes should we need to reference the ticket again? I closed one yesterday that I was able to resolve on my own after discovering another article in the community and would have liked to mention what helped me resolve the ticket. Thanks!