Knowledge Base Article

Khoros Customer Data Retention and Destruction Policy

Data Retention Customer data is generally retained for the duration of the customer’s contract with Khoros. Exceptions to this include: Khoros Marketing: Data imported from various social med...
Updated 2 months ago
Version 8.0
policies & guidelines
DaveEv's avatar
DaveEv
Khoros Staff
2 months ago

To clarify a couple of points:

  1. Data retention is not affected: all current retention policies remain in effect, as noted in the update;
  2. The change affects the content date ranges for content delivered "live" only: as you likely realize, we had a system-wide outage about two weeks ago that rendered ALL historical data innaccessible: we restored the prior 6 months within a few days (per our outage page notes to this effect) and are in the process now of restoring 2 years of live history for all customers: we expect this to be complete with the next week.

So, in summary, data retention is not impacted; With the next week all customers will again have a full 2 years of live access to data for analysis, reporting, and engagement.