Knowledge Base Article

Khoros Customer Data Retention and Destruction

Data Retention Customer data is generally retained for the duration of the customer’s contract with Khoros. Exceptions to this include: Khoros Marketing: Data imported from various social med...
Updated 2 days ago
Version 11.0
policies & guidelines
LucyL's avatar
LucyL
Khoros Staff
2 days ago

Updated 3/9/2026 - The document was retitled, restructured for clarity, and revised throughout for conciseness. Key changes include the introduction of the defined term "Data Retrieval Window" to standardize references to the 30-day post-termination period, the addition of a dedicated "Data Retrieval" section consolidating instructions for requesting data exports, and the removal of redundant or outdated language.