Knowledge Base Article

Khoros Maintenance Windows

To enhance operational efficiency, we are standardizing our maintenance windows across all products effective May 20th 2024.
 

Studio Self Publish for Community will now remain operational during maintenance hours, for continuous delivery and deployment flexibility.

To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.

Examples of maintenance that might be performed include (but are not limited to):

  • Version upgrade to the latest release
  • Configuration of requested feature
  • Deployment of a bug patch/fix to existing version

 

All Products

Region

UTC

AMER

08:00 AM - 12:00 PM

APAC

04:00 PM - 08:00 PM

EMEA

11:00 PM - 03:00 AM (+1 day)

 

For ease of reference, here are the local Pacific times and Indian times for each region:

 

Region

Pacific Daylight Time (PDT)

Pacific Standard Time (PST)

Indian Standard Time (IST)

AMER

01:00 AM - 05:00 AM

12:00 AM - 04:00 AM

01:30 PM - 05:30 PM

APAC

09:00 AM - 01:00 PM

08:00 AM - 12:00 PM

09:30 PM - 01:30 AM (+1 day)

EMEA

04:00 PM - 08:00 PM

03:00 PM - 07:00 PM

04:30 AM - 08:30 AM

 

* Standard = UTC time during Standard time

* Daylight = UTC time during Daylight Savings time

* You can look up the specific conversion to your timezone

* Maintenance windows cannot be customized.

 

 

Change windows are set times when planned, no downtime changes are permitted. These changes are scheduled and communicated via the release calendar. By adhering to a set schedule, updates become predictable and manageable.

  • These changes have traditionally not fallen under Maintenance Windows as there is no downtime. 
  • By providing visibility into Change Windows and prescribing regularly scheduled times and dates we can deploy with confidence and keep customers informed.

 

Service

Day

UTC

EST

IST

Core Platform Services

Mon

12 PM - 5 PM

7 AM - 12 PM

5:30 PM - 10:30 PM

CRM Services

Mon

10 AM - 3 PM

5 AM - 10 AM

3:30 PM - 8:30 PM

Automation and Bot Services

Tue

12 PM - 5 PM

7 AM - 12 PM

5:30 PM - 10:30 PM

Messaging and Governance Services

Tue

12 PM - 5 PM

7 AM - 12 PM

5:30 PM - 10:30 PM

Marketing Services

Wed

10 AM - 3 PM

5 AM - 10 AM

3:30 PM - 8:30 PM

Analytics Services

Wed

12 PM - 5 PM

7 AM - 12 PM

5:30 PM - 10:30 PM

Updated 5 months ago
Version 39.0

  • I see that you have received a response from the technical team to the ticket which you created.


  • Hi MelA :

     

    Thank you for updating the documentation. Does that mean that there will not be any studio publish block on Tuesday and Thursday nights, and we will be able to publish at any time?

    When it comes to pushing Khoros changes, can you do it at any time when the community has less traffic, regardless of the day? This also includes upgrades?

  • Hi Abhishek,

    That is correct, there will not be a Studio Publish block anymore and you can now publish at any time you like. As to Khoros changes, this simply means that we have the freedom to push changes on any day of the week rather than only on 2 days a week.

  • Thanks for the update MelA . Is this changes has been roll out? We are seeing the SSP block to our community today at regular maintenance window time