StevenT Am I crazy, or has this changed
"After a case has been created, the option to escalate it will be available. Simply open the desired support ticket within the Case Portal and click Escalate Case located under the case details near the bottom left-hand corner."
I opened a case the other day, but didn't seem to have the ability to escalate it until many hours later?
edit: Nevermind, I see article also calls this out - So probably should edit that piece of text to be more clear (It used to be like this, but later changed I think?). I miss it being that way selfishly!
