Support Case ID Migration and URL Redirect

What's Changing 

In our enhanced support portal (for more details, refer to this article), all support cases have been assigned new case IDs. However, we've made it easy to find your existing cases: 

• Your original case ID is preserved in both the case title and dedicated search field
• Automatic URL redirect ensures your bookmarked links continue to work

How URL redirect Works

When you click on an old support portal link, our system automatically:

1. Identifies your original case ID
2. Finds the corresponding new case ID
3. Redirects you to the correct case in the enhanced portal

Troubleshooting redirect issue

If you are trying to open a case and have been redirected to this page, it means we couldn't locate it. Please check:

• URL accuracy: Ensure the case ID in your link is correct
• Case Age: Case before 2023 may not have been migrated
• Direct search option: Visit Case Portal | Atlas and search using your original case ID

Need Help?

If you are still unable to access your case, please contact support@khoros.com, and our team will assist you prompty.