Knowledge Base Article

Users not receiving Atlas emails

Some Atlas users are reporting not receiving verification or notification emails from Atlas. 

We are actively working to resolve this issue and will post here when it has been resolved. 

In the meantime, if you registered for Atlas and did not receive the verification email please email us at communityhelp@khoros.com so we can verify your email manually. For more information on how to register for Atlas, check out this tutorial. 

We apologize for this inconvenience and appreciate your patience as we work to resolve it. 

Published 5 years ago
Version 1.0
Khoros Support

3 Comments

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  • MariaWesterback's avatar
    MariaWesterback
    Expert
    5 years ago

    Hi, we are also experiencing problems with some users not receiving notification emails in Khoros. 

    They users are verified users and their notification settings seem to be in order. 

    Do you have an estimate for when this issue might be resolved?

    Br, Maria / Visma Community

  • jamiemccardle's avatar
    jamiemccardle
    Executive
    5 years ago

    Do we have an update on the fix as we are receiving many reports from our members not receiving notifications?

  • JamilaR's avatar
    JamilaR
    Khoros Alumni (Retired)
    5 years ago

    Hi jamiemccardle and MariaWesterback, we are going to tweak the email address soon and hopes that will resolve the notification issue. We'll post an update with more details when we have changed the email domain in Atlas Insights Blog as well as in Support Information. Again, we apologize for this inconvenience and hope this fixes the issue.