Knowledge Base Article

What is Khoros's Bug Process?

Question What is Khoros's Bug Process? Answer   Khoros handles all incoming issues through our Support team. Our article on how to report an issue is available here. During the t...
Updated 6 years ago
Version 3.0
Khoros Support
jamiemccardle's avatar
jamiemccardle
Executive
4 years ago

I have a case now with Khoros Support with a Bug Identified status.  Our CSM is saying the fix is planned for Q1, but Support is saying they haven't identified the root cause and trying to identify may happen in Q1. 

I'm curious what is the expectation when we say it is scheduled for Q1?

Case Number: 00369249