Guide to the Khoros Community
Welcome to Atlas!
This is the place to learn and connect with digital pioneers and social business experts from around the industry - plus you'll find a wealth of resources and knowledge to get the most out of Khoros products and Atlas, the Khoros Community.
Index
- Atlas structure and posting guide
- Requesting customer or partner elevated access
- Tips for customers who just received customer access
- Before posting
- Tutorials
- How to contribute?
- Still don’t know where to post?
Atlas structure and posting guide
We’re creating a new structure and posting guide so stay tuned! In the meantime, learn more about each area by reading the descriptions at the top of each area in Atlas.
Requesting customer or partner elevated access
- Care and Community Customers and partners, please email communityhelp@khoros.com to request additional access to Atlas and include your name, company, and company email. Without customer/partner access you’re missing out on exclusive forums, customer ideas, the support forum, knowledgebase articles, and much more!
- Marketing customers previously had to email Support or CommunityHelp to gain access to gated content in Atlas if they were using a Marketing Product. On March 17, 2020, we implemented single sign-on (SSO) so these requirements are no longer necessary. For more information, please read our FAQ.
- Need Case Portal access as well? Check out the bottom of this page for more details.
Tips for customers who just received customer access
If you’ve received customer access you now have access to several exclusive areas including more content around Khoros Community, Khoros Care, JX, and Khoros Marketing.
Blogs to subscribe to:
- Customer Blog
- Subscribe to the product blogs approrpaite to you:
- Find and subscribe to the product release notes appropriate to you:
Sign up for a 1:1 Product Coaching session from a team of platform experts. Each session is designed for users to get hands-on help learning how to use a piece of functionality or area of Marketing, Care, or Community.
Get started with training on Khoros products! Click here or email education@khoros.com to contact Training Services for more information on our courses and delivery options.
Looking for support? Visit our Support Center.
Need help finding something or unsure where to post? Try the Customer Structure and Posting Guide.
Before posting
- Read our Community Guidelines
- Search the community to see if your question has already been answered, or if there's already an ongoing discussion in which you could participate.
Tutorials
The short video tutorials below can help you better navigate and use the community so you can find the content you need, create the content you want, and engage with fellow members.
- Navigation, Search & Discussion Styles
- Updating Profile, Notifications, & Subscriptions
- Posting and Engaging
How to contribute?
- Topics- Do you have a question you want to ask and insights you’d like to share? Start a topic in one of our discussion forums.
- Replies - Join the discussion and reply to the posts of other members. Especially if you have an answer to their question.
- Ideas - Are you a customer/partner and have a suggestion on a new feature for one of our products? Submit an idea in our idea exchanges.
- Kudos- Did you read a post or idea that you liked or found helpful? Give it a kudo!
Still don’t know where to post?
- Try your best to find the most relevant forum or idea exchange.
- Our team will make sure content ends up in the most appropriate location if necessary, and is of course always available to answer any questions you might have. Look for us online, or direct your questions or concerns to communityhelp@khoros.com
If you have any suggestions on how we can improve this guide, don't hesitate to leave us comments below.