Showing results for 
Show  only  | Search instead for 
Did you mean: 

Atlas Login & Registration for Marketing Customers

Atlas Login & Registration for Marketing Customers

Marketing customers previously had to email Support or CommunityHelp to gain access to gated content in Atlas if they were using a Marketing Product. On March 17, 2020, we implemented single sign-on (SSO) so these requirements are no longer necessary. If you’re a marketing customer and would like to know more about how SSO will affect your access to Atlas, please read the FAQ below. 


How can Marketing customers register for Atlas? 

If the Marketing customer has not already registered for Atlas, they will be redirected to a simplified registration page, and Khoros will automatically provide access to gated content to them without any further steps required.

Screen Shot 2020-04-01 at 12.28.19 PM.png



How can Marketing customers log in to Atlas

Marketing customers will be given the opportunity to log in to Atlas using their Khoros Marketing credentials. If the user has already registered for Atlas, Khoros will utilize SSO, to automatically log them into the page they were trying to get to.

What if a Marketing customer clicks a link within the Marketing product?

If a Marketing customer follows a link to documentation from within a Marketing product, this will trigger the flows above.

What if the Marketing customer uses a different email for Marketing and Atlas?

They will need to update their Atlas email to match the email they use for the Marketing platform. They can change their email address in their email settings page. If the user doesn’t change their email, they will have duplicate accounts. 

What if the Marketing customer has multiple logins for different Marketing environments? 

They can either set up multiple Atlas profiles or choose to log in with one natively through Atlas.

Can Marketing customers access Case Portal this way? 

Access to our Support Case Portal still requires a request to our Support team, though we are currently investigating and working on options to automate this as well. 

For Case Portal access email and include the following information:

  • Full Name
  • Title
  • Email Address
  • Phone Number
  • Atlas Username (the customer must be registered on this community first) 
  • Community and/or Account 

What is SSO? 

Single sign-on is an authentication scheme that allows a user to log in with a single ID and password to any of several related, yet independent, software systems.

What about Care and Community customers? 

We are investigating ways to provide SSO to all of our customers, but for now, Care and Community customers will still need to request customer access by emailing For more details, visit How to Register for Atlas

Still having trouble?

Email us at and we’ll help. 

Labels (3)
Version history
Revision #:
3 of 3
Last update:
‎04-09-2020 02:27 PM
Updated by: