Marketing customers previously had to email Support or CommunityHelp to gain access to gated content in Atlas if they were using a Marketing Product. On March 17, 2020, we implemented single sign-on (SSO) so these requirements are no longer necessary. If you’re a marketing customer and would like to know more about how SSO will affect your access to Atlas, please read the FAQ below.
If the Marketing customer has not already registered for Atlas, they will be redirected to a simplified registration page, and Khoros will automatically provide access to gated content to them without any further steps required.
Marketing customers will be given the opportunity to log in to Atlas using their Khoros Marketing credentials. If the user has already registered for Atlas, Khoros will utilize SSO, to automatically log them into the page they were trying to get to.
If a Marketing customer follows a link to documentation from within a Marketing product, this will trigger the flows above.
They will need to update their Atlas email to match the email they use for the Marketing platform. They can change their email address in their email settings page. If the user doesn’t change their email, they will have duplicate accounts.
They can either set up multiple Atlas profiles or choose to log in with one natively through Atlas.
Access to our Support Case Portal still requires a request to our Support team, though we are currently investigating and working on options to automate this as well.
For Case Portal access email firstname.lastname@example.org and include the following information:
Single sign-on is an authentication scheme that allows a user to log in with a single ID and password to any of several related, yet independent, software systems.
We are investigating ways to provide SSO to all of our customers, but for now, Care and Community customers will still need to request customer access by emailing email@example.com. For more details, visit How to Register for Atlas.
Email us at firstname.lastname@example.org and we’ll help.