We always place customer feedback at the top of our list of priorities and our Product Ideas boards (Community, JX and Care) are an example of how we capture your innovative ideas and feedback about our solutions.
In order to make this process as productive and transparent as possible, we want to share the general criteria by which we will be evaluating submitted ideas to help guide your submissions.
We will be evaluating your ideas based on the following criteria and giving feedback accordingly. You can expect to receive feedback on your submission from our Product Management team in the form of status changes and follow up comments.
1.Reach of Impact
How many customers would benefit?
How often would they use the suggested feature?
Does this fit strategically within our current product/service offerings?
Is this idea getting noticed (via recent votes/comments/kudos)?
Does the idea have at least 5 votes?
How long will it take to implement the idea?
Is there a workaround available today?
5.Quality of submission
Is the submission well written and easy to understand?
Does it contain no more than one idea?
Is this a new idea or something that has been submitted already?
We encourage you to submit your ideas for Community, JX and Care, to us to help us continually innovate and make the Khoros solutions better for all of our customers. Be sure to search the community for existing ideas that may be similar to yours and review our submission guidelines prior to submitting your own. If indeed you do find similar ideas, we encourage to comment or vote on those rather than submitting a new one.