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2014 Lithys are open – Submission deadline extended to April 24!

Lithium Alumni (Retired)

2014lithysthanksbig.jpg

 

The submission window and online voting are now closed. Winners will be announced on May 22, 2014 at LiNC. See the nominees here!

 

 

For the past four years we have celebrated our customers’ success with the annual Social Customer Excellence Awards. The “Lithys” as we affectionately call them, have become a highlight of LiNC and also just a phenomenal record of how companies are transforming the way they connect with customers. You can see the Lithy entries from the last few years right here on the Lithium Community. The stories are amazing. Check out the previous winners and their LiNC experience here.

 

This year we have some familiar categories, and some new ones.

 


lithy-badge-supportsavings-30.pngSupport Savings MVP
- This award recognizes the company that has best demonstrated significant cost efficiencies and support savings for their business. Have you decreased time to agent response, increased agent productivity and resolution rates, reduced case escalations, and/or increased call deflection? Tell us about your amazing support savings through quantifiable results.


lithy-badge-customersat-30.pngExcellence in Customer Satisfaction
- This award recognizes the company that has showcased a significant increase in customer engagement, loyalty, and lifetime value among their customers. Has your social platform improved customer retention, decreased customer complaints, and increased your Net Promoter Score?

  

lithy-badge-platinnovator-30.pngLithium Platform Innovator - This award recognizes the company that has demonstrated true innovation in leveraging the Lithium platform. Have you extended your community and integrated deeply to other properties? Have you taken your community content, the REST API and created something novel and cool to stake your claim as a leader in the space? Are you integrating your community to other business systems?

 

lithy-badge-design-30.pngBest Community Design - This award recognizes the company that has a winning community design. Have you created an amazing and innovative user experience for your community? How have you aligned your community design with the rest of your brand’s digital properties? Do you have a community interface that encourages participation and easy consumption of content? Demonstrate how your design has helped you increase community vibrancy through quantifiable results.

 

lithy-badge-gamechanger-30.pngThe Organization Game Changer - This award recognizes the company that has pushed the envelope by changing the customer experience game. Has your organization successfully re-aligned resources, teams, stakeholders and overall company strategy in order to drive better customer experience? How have you changed the customer experience game through organizational maturity and cross-functional collaboration?

 

lithy-badge-strategylead-30.pngDigital Strategy Leader - This award recognizes the company that has implemented a stellar digital strategy. Have you driven an increase in acquisition through metrics like # unique monthly visitors, referral traffic, share of voice, SEO, and # of leads? Has your digital strategy helped to build brand advocacy and increase loyalty?

 

lithy-badge-promo-30.pngMost Creative Promotion or Launch (Video Entry) - This award recognizes the company that has rolled out creative approaches to promote their community and/or launch. Tell us about your innovative campaign whether it was for the initial launch of your community or another significant milestone like a community redesign or anniversary. To be eligible, you must submit a written entry along with a video that describes or showcases the campaign.

 

              Acceptable formats for your video entry:

                   Accepted Video Codecs: H.264, MPEG-4, MPEG-1, MPEG-2, H.261, H.263, Motion-JPEG, VP-6,

                   WMV-8, WMV-9, or VC-1

                   Accepted Audio Codecs: AAC, MPEG-2 Audio, MP3, PCM, Windows Media Audio, AD-PCM, or AMR

                   Accepted Muxed/Container Formats: AAC, MPEG-2 Audio, MP3, PCM, Windows Media Audio,

                   AD-PCM, or AMR

 

lithy-badge-star-30.pngRegional Star - Although not a separate award category for which to submit nominations, we are excited to launch regional recognition this year. Out of all the submissions we receive for the various award categories, we will select one general winner from North America, Europe, and Asia Pacific.

  

  

>> Submit your entry now <<

 

Hint on submissions: The more evidence you provide to back up the story, the better your chance of winning. The competition has become hotter each year, and there are amazing success stories out there. The more impressive the story, the better chance you have!

 

Submitting & Voting:

  1. You can submit your entry here. Please fill out the word submission form and email it to denise.jack@lithium.com.
  2. All submissions must be received by April 24, 2014 to be eligible. 
  3. On April 28, 2014 at 9am PST, online voting opens. All submissions will be viewable for public consumption on the external Lithium community. You will be able to view your entry and all other entries, plus vote for your favorites right here.
  4. In order to vote (give kudos), you must be logged into the Lithium Community. If you don't have a login, you can register here
  5. Online voting closes on May 5, 2014 at 5pm PST, so give a shout-out to your colleagues and business partners to vote for you before then. 
  6. Selection of winners will be a two-step process: a combination of the popular peer vote on the Lithium Community and through final selection by the judging panel who will look at the spirit of the story, the results submitted, and evidence to back up the submission.

 

Rules & Terms:

  1. The Social Customer Excellence Awards are open to all Lithium customers.
  2. There is no charge to enter.
  3. We request that an employee from the company be present at LiNC to be eligible to win an award, however, exceptions will be granted due to travel challenges especially for our international customers. If you are selected as a winner and will not be able to attend LiNC, you must agree to make a company representative available to record a brief acceptance video via Skype or Google Hangout between 5/14/14-5/16/14. 
  4. You may submit an entry to any and all categories - one submission per category, with the exception of Most Creative Promotion or Launch which can have more than one submission.
  5. All entries must be submitted by April 24, 2014 to be eligible.
  6. Entries will be available to vote in the Lithium Community starting April 28, 2014 at 9am PST.
  7. The last day for voting is May 5, 2014 at 5pm PST.
  8. All winners will be announced on the last day of LiNC (May 22, 2014).

 

>> Submit your entry now <<

 

 

If you have any questions about how to submit for the Lithys, please contact denise.jack@lithium.com. Good luck!

 


jack-denise-avatar.jpgDenise Jack is Lithium's Director of Customer Programs and is primarily responsible for showcasing Lithium customers’ success in social customer experience. She has more than 12 years of experience in customer marketing, technical sales and management consulting. Denise is a regular blogger for Lithium and in the Lithium Community you'll see her as DeniseJ. You can follow her on Twitter at @lithiumtech or @denisejack

 


About the Author
Denise Jack is Lithium's VP of Global Field Marketing. She has more than 14 years of experience in customer marketing, technical sales and management consulting. You can follow her on Twitter at @denisejack.
5 Comments
Lithium Alumni (Retired)

The Lithys entries are rolling in, and we're excited about our nominees!

 

We made one important change to the rules. Originally we required an employee from the company to be present at LiNC to be eligible to win an award, however, we understand that some of our customers- particularly our international customers- may have travel challenges. Therefore, the rules have been modified as follows: "We request that an employee from the company be present at LiNC to be eligible to win an award, however, exceptions will be granted due to travel challenges especially for our international customers. If you are selected as a winner and will not be able to attend LiNC, you must agree to make a company representative available to record a brief acceptance video via Skype or Google Hangout between 5/14/14-5/16/14." 

 

Less than 2 weeks remaining to submit your entry by the April 2nd deadline! Looking forward to reading your winning story.

 

Lithium Alumni (Retired)

There's still time to submit your winning Lithy entry! We have extended the nomination deadline to April 24, 2014, due to receiving a lot of customer inquiries about getting their submissions in on time. Everyone will have a fair chance to receive kudos during the voting period which will take place from April 28 - May 5. If you've already submitted your entry, feel free to consider submitting for another category to take advantage of the extended deadline!

 

Good luck to all!

Lithium Alumni (Retired)

The submission window is now officially closed, and we're excited about our Lithy contenders!

 

Online voting will take place Monday April 28th at 9am PST through Monday May 5th at 5pm PST right here: http://community.lithium.com/t5/Social-Customer-Excellence/idb-p/Awards/label-name/2014%20entries

 

Good luck to all our Lithy hopefuls!

Lithium Alumni (Retired)

The voting window is open NOW! Vote for your favorites right here: http://community.lithium.com/t5/Social-Customer-Excellence/idb-p/Awards/label-name/2014%20entries

 

More details on the voting process: http://community.lithium.com/t5/Lithium-s-View-blog/Rock-the-Vote-Pick-your-favorite-Lithys-to-be-cr...

 

Best of luck to all!

Lithium Alumni (Retired)

After a record number of kudos, Lithys online voting is now closed! Thanks for participating. Stay tuned to find out the winners on the last day of LiNC '14 (May 22nd).