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Here to Support You: How Khoros is handling Coronavirus (COVID-19)

Khoros Staff

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With the world focused on the growing COVID-19 pandemic, I wanted to share an update from Khoros about what we are doing to protect our teams and communities, as well as some ways we want to be of service to you in these uncertain times. Let me say before I begin that service and support for your Khoros solutions remains and will continue to be unaffected.

WIth that said, the health and well-being of our employees and our communities is our foremost concern, and my staff and I are closely monitoring developments and implementing policies to ensure everyone’s mutual safety. Effective today, we have moved from an optional work-from-home model to a mandatory one until further notice. 

The Khoros team has best-in-class video conference, chat, and collaboration tools in place to ensure that we can operate our business as usual, whether we’re in the office or working remotely. Our global team is experienced working across our various offices, time zones, and geographies. We  will continue to support you and your efforts, and you should not experience any change in how you work with our teams on a day-to-day basis. 

In sum, we have implemented the following precautions:

  • Khoros employees will be working from home until further notice. We will evaluate this policy as we learn new information.  
  • All Khoros staff will have limited travel. My leadership team will have to approve any travel. You can expect traditionally on-site visits to be handled over a video or voice call. 
  • We are prohibiting visitors to our offices. All visitors are prohibited at Khoros Offices until further notice. Any workshops or large group meetings will take place over video conference. 

Most importantly, let us help YOU. Khoros represents more than 20 years of combined expertise in digital customer engagement - we can help you to optimize your investment with us to make your digital channels work harder for you. Whether it’s revitalizing digital community engagement, leveraging video capabilities within Community to supplement a virtual event strategy, or tips on fostering brand love in times of crisis, we have expertise that might help. We’ll be sharing content in Atlas on all of that and more in the days and weeks ahead.  

For our Khoros Care customers in particular, we recognize the unique impact that COVID-19 is having on your traditional support channels. We’ve put together a webinar for Thursday, March 18th to discuss best practices to help you lean into your digital customer service solution. Invitations for that session will be sent later this week - I encourage you to join us.

We continue to monitor the situation closely and look forward to being of continued service. Please rest assured that while we may be virtual, it’s business as usual at Khoros and we are at the ready to support your business in these challenging times. 

Thank you and stay healthy,

Jack 

PS: We are actively monitoring the situation as it relates to our in-person events, and we have decided to postpone our London Engage event (April 2020) to September. We will continue to update you on the status of events as they evolve. We are proceeding with plans for Engage Austin in October and hope you plan to join us! 

 

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1 Comment
Respected Contributor

Thank you for sharing what is happening, @JackB! Stay safe Khoros team!