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The Customer is Everyone’s Job - Infusing Social Customer Care Across your Organization

Lithium Alumni (Retired)

We live in an era where great social customer care is now table stakes. Today, the customer is everyone’s job. Join Mary Hill from StubHub, Jared Schultheis from Comcast, and other industry leaders at Incite Group’s Social Media for Customer Service Summit in NYC on October 22nd-23rd to learn the latest practices and case studies revolutionizing customer service strategy.  In our keynote session, Jared and Mary will reveal how they are shifting from defense to offense by infusing the voice of the customer into their organizations.

 

These innovative brands are putting more emphasis on customer care by expanding the extent in which stakeholders are playing a part in shaping customer experience. What does this mean? With the help of Lithium Social Web (LSW), they are able to empower their organizations to engage with customers at scale, maximize agent efficiency, and create happy, loyal customers who turn into advocates for their brands. Companies like Microsoft and Norton by Symantec have proven that they achieved these objectives:

 

Microsoft Mobile solved 95% of customer inquiries in-channel on social.

Symantec decreased average response time from 24 hours to 5 minutes.



If you think that’s impressive, don’t miss these brands speak at the Customer Service Summit too!

 

So what are you going to do to elevate your customer’s experience? A great start would be to use discount code LITHIUM200 to secure your spot at the Social Media for Customer Service Summit. If you can’t attend, catch us via livestream on October 22nd at 2:30pm EST. More details to come!

1 Comment
Lithium Alumni (Retired)

If you can't make it to NYC next week, don't fret! Our keynote session with Comcast and StubHub will be livestreamed from 2:30 - 3:15 ET on Thurs Oct 22nd. Sign up here - http://1.incite-group.com/LP=7145