It seems with the recent update to the email templates for support cases, the link to the case in the portal is no longer provided. I know you can reply directly to the emails to update the case, but...
Hey CarolineS
Ah I see where the issue lies with this, it's because the issue was related to the Khoros Community (Lithosphere) so the account record was linked to our own internal account record.
I've made the change to your community so then you're able to see the record.
Would you mind testing it out and letting me know if you're now able to access the case?
That's correct, was something completely different 🙂
Hopefully the link is now working for you!
Let me know if you have any other issues with that link.
Looks like the link is missing again. 😥
Hi DanCr, any thoughts on this? I'm guessing the SFDC migration resulted in the hyperlink to the case getting removed from the notification emails again. Any idea when it will get put back? Thanks!!
(See also: Hyperlink to case no longer present in support emails)
jeffshurtliff you're right on with your guess. We have a few revisions to make to our templates which we expect to get to this week, so fingers crossed you won't be waiting for much longer.
