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Notifications Feed Page throwing error on Atlas

Notifications Feed Page throwing error on Atlas

Hi Team @AndyK ,


Please see this error:

An Unexpected Error has occurred.
  • Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 1B1A3BF3.

    Click your browser's Back button to continue.




Tags (1)
Khoros Alumni (Retired)
Status changed to: Investigating

Thanks for flagging @Parshant - we are looking into this issue


@AndyK  Any ETA on this? I am still facing the issue.

Khoros Alumni (Retired)

I am hoping next week 🤞


@AndyK, Its been more then a month now that I have raised this issue, not able to see single notification on my account.

Even I am not receiving any of the emails notifications for my account since very long. Attached are the notifications settings for my account



Is that something blocked for me only? or anyone else also facing the same.


Khoros Alumni (Retired)

Hi @Parshant

Apologies for the delay, we just pushed a fix, can you please check and confirm if everything is working for you now please?





@AndyK, Thanks for the update. Yes I got it working now. Thanks a ton.

Khoros Alumni (Retired)
Status changed to: Resolved

I have a user in our Community that is still seeing this issue.  What can we do to resolve it?

Community Manager

Hi @jamiemccardle, thanks for flagging this (and happy Friday)!

I synced with @AndyK  and @ChadB. If your user has already tried clearing cookies and using a different browser (common solves), and is still having this issue, please create a ticket and we'll investigate. Much appreciated!


Thank You! @BlakeH.  I created a case, 00380479.  The odd thing is that it happens even when I am impersonating the user, but my and other accounts I impersonate are fine.  So multiple devices, multiple browsers, and we cleared the cache and cookies in all browsers on all devices.